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Privacy Policy & Terms and Conditions

Effective Date: 21-Feb-2025

Welcome to KrishnaFood! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our food delivery services.

1. Information We Collect

We collect the following types of information from our users:

  • Personal Information: Name, phone number, email address, and delivery address.

  • Location Data: We use GPS and other technologies to track your location for accurate order delivery.

  • Payment Information: We collect billing details for payment processing via secure payment gateways.

  • Device & Usage Data: IP address, browser type, and app usage analytics to improve our services.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver food orders.

  • To provide customer support and send important service notifications.

  • To improve our services through analytics and user feedback.

  • To ensure security, prevent fraud, and comply with legal requirements.

3. Third-Party Services

We may share your information with trusted third parties for:

  • Google Maps API: For location-based services.

  • Payment Gateways: To process transactions securely.

  • Analytics Tools: To improve user experience.

These third parties follow their own privacy policies, and we encourage you to review them.

4. Data Security

We implement strong security measures to protect your data from unauthorized access, misuse, or loss. This includes encryption, secure servers, and regular security updates.

5. User Rights

You have the right to:

  • Access & Update your personal information.

  • Request Data Deletion if you no longer wish to use our services.

  • Restrict Processing in certain cases as per applicable laws.

For any such requests, please contact us.

6. Terms and Conditions

By using KrishnaFood, you agree to the following terms and conditions:

  • Service Availability: KrishnaFood reserves the right to modify, suspend, or discontinue services without prior notice.

  • Account Responsibility: Users must provide accurate information and are responsible for maintaining the confidentiality of their accounts.

  • Order Processing: Orders once placed cannot be canceled or refunded unless under exceptional circumstances.

  • Delivery & Timings: Estimated delivery times are subject to factors such as traffic, weather, and restaurant processing times.

  • Payment & Refunds: Payments must be made securely through approved payment gateways. Refunds, if applicable, will be processed as per our refund policy.

  • Prohibited Activities: Users must not engage in fraudulent activities, abuse services, or violate any laws while using KrishnaFood.

  • Changes to Terms: KrishnaFood reserves the right to update these terms and conditions at any time.

7. Contact Information

If you have any privacy or terms-related concerns, you can contact us at:

Email: [email protected]
Phone: +919993027296
Name: Mithlesh Bairagi

We may update this Privacy Policy and Terms from time to time. Please review them periodically for any changes.

By using KrishnaFood, you agree to this Privacy Policy and Terms and Conditions.